Terms and Conditions

1 - payment
The ordered goods must be paid either by means of the offered payment service, or in advance to our bank account in The Netherlands. If the issuer of your payment card refuses to authorize payment to wallpaintbynumber.com, we shall postpone delivery and contact you. In that case wallpaintbynumber.com shall not be liable for any delay or non-delivery. wallpaintbynumber.com shall not be liable for any misuse of data by third parties.

2 - shipping and delivery
Shipping costs:
Austria, Belgum, Denmark, France, Italy, Luxembourg, Netherlands, Spain, Sweden, United Kingdom: €13,00
Finland: € 19,00
Australia, Malaysia, Canada, Hong Kong, United States: € 25,00

The goods will be sent by standard delivery (TNT Post in The Netherlands). All items are insured by wallpaintbynumber.com until such time that they have been delivered at your address. In case your shipment isn’t delivered, wallpaintbynumber.com will have the courier conduct an investigation after the status of your shipment. Only after the outcome of this investigation, wallpaintbynumber.com shall possibly refund the value of your order. If goods are supplied with visible damage to packaging or content, you shall complain immediately to the delivery agent and refuse acceptance of the goods, not withstanding his/her warranty rights, and shall immediately contact wallpaintbynumber.com by e-mail, info@wallpaintbynumber.com, to enable wallpaintbynumber.com to exercise its rights against the delivery agent if applicable. For shipping outside Europe we cannnot take responsibility for taxes.


3 - exchange and return policy
As this is a custom-made product, we cannot offer a return policy. If you have not received the correct product, you should inform us about this by email within 5 working days after you have received your order (info@wallpaintbynumber.com). The item  has to be send to wallpaintbynumber.com,  Lijsterlaan 8, 5613AE Eindhoven, The Netherlands. The amount due will be refunded to your bank account within 14 days after we have received the article. Please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.

4 - privacy policy
When you place an order we use your information to process your order. We will send you an email to confirm your order and may need to contact you if we have questions regarding your order. Please be sure to include your e-mail address and full name. We will not pass on your information to third parties.

5 - intellectual property
This website, its name, the design and layout is protected by intellectual property law. Nothing from the website can be used for other websites and/or other purposes except with the explicit permission of wallpaintbynumber.com.

6 - other
The purchase shall be governed by and construed in accordance with the laws of The Netherlands without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provision.